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 RAC Carnet - Petition for Change!! Please Share

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mart456
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Join date : 2011-02-15

PostSubject: RAC Carnet - Petition for Change!! Please Share   Sun Dec 21, 2014 3:23 am

Hi All,

Today we had the RAC send us a nice email, on the last Friday before Christmas whilst we are in Colombia, to tell us that they have written to our bank to make a claim on our Bank Guarantee for a carnet used in 2012 -2013.

They did not tell us a claim had been made,

They did not allow us to defend the claim

They did not notify us before approaching our bank to claim the guarantee

They told us they don't send letters any more and just communicate by email (they were unable to provide any copies of emails to us), last year they told me they only communicate by post lol

We spoke to them last year when they withdrew the Bank Guarantee without notice, RAC Improved Carnet service & 10% off your Carnet | Overland Sphere - Overland Travel Forum & Information
They promised to improve their service, it seems to me its just going downhill.

With all of this we want to send a message to the RAC and would ask if you would sign and share our Petition on change.org

https://www.change.org/p/fia-rac-uk-break-the-monopoly-treat-travellers-better-rac-carnet


Sign this petition,

- show the RAC we want to be treated better,

- to break the monopoly that the RAC has,

- to have a free market in Europe and across the world on Carnets

- to make the RAC allow you to use other Carnet issuers without barriers

- to force the RAC to actually make contact or make all reasonable efforts to contact you prior to making a claim

Many thanks for your support!

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roamingman
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PostSubject: Re: RAC Carnet - Petition for Change!! Please Share   Sun Dec 21, 2014 4:14 am

Sorry was going to sign, but did not wish to put in may address, happy to put my name but nothing else.
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mart456
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Posts : 33
Join date : 2011-02-15

PostSubject: Re: RAC Carnet - Petition for Change!! Please Share   Sun Dec 21, 2014 7:29 am

roamingman wrote:
Sorry was going to sign, but did not wish to put in may address, happy to put my name but nothing else.

you could use the following address & email:

RAC House,
Brockhurst Crescent,
Walsall
WS5 4AW

carnets@rac.co.uk


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